Comments on: hhgregg Warranty Service Sucks http://www.jamescochran.org/2009/06/22/hhgregg-warranty-service-sucks/ An example of poor grammar Sat, 02 Jan 2010 03:35:37 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: kk10 http://www.jamescochran.org/2009/06/22/hhgregg-warranty-service-sucks/comment-page-1/#comment-56 kk10 Sat, 12 Dec 2009 20:33:37 +0000 http://www.jamescochran.org/?p=345#comment-56 I totally agreee hhgregg warrenty is such a scam i found out that after i purchase my extended warrenty for 100 bucks per appliance (washer/dryer) someone went in the system canceled my extended warrenty and pocketed the money. Four years later when i needed to use my extended 5 year warrenty plan when my wahser broke i was accused of calling and canceling it myself why the Fuck would i pay $200 bucks and cancel a few days later. I even had the proof that i paid the money in my account and it was never refunded. I was dicked around for weeks back and forth many phone calls later and a ton a aggrivation and my 4 year old washer is still broken. Hhgregg is a scam do not shop there. I totally agreee hhgregg warrenty is such a scam i found out that after i purchase my extended warrenty for 100 bucks per appliance (washer/dryer) someone went in the system canceled my extended warrenty and pocketed the money. Four years later when i needed to use my extended 5 year warrenty plan when my wahser broke i was accused of calling and canceling it myself why the Fuck would i pay $200 bucks and cancel a few days later. I even had the proof that i paid the money in my account and it was never refunded. I was dicked around for weeks back and forth many phone calls later and a ton a aggrivation and my 4 year old washer is still broken. Hhgregg is a scam do not shop there.

]]> By: kk10 http://www.jamescochran.org/2009/06/22/hhgregg-warranty-service-sucks/comment-page-1/#comment-52 kk10 Sat, 12 Dec 2009 13:33:37 +0000 http://www.jamescochran.org/?p=345#comment-52 I totally agreee hhgregg warrenty is such a scam i found out that after i purchase my extended warrenty for 100 bucks per appliance (washer/dryer) someone went in the system canceled my extended warrenty and pocketed the money. Four years later when i needed to use my extended 5 year warrenty plan when my wahser broke i was accused of calling and canceling it myself why the Fuck would i pay $200 bucks and cancel a few days later. I even had the proof that i paid the money in my account and it was never refunded. I was dicked around for weeks back and forth many phone calls later and a ton a aggrivation and my 4 year old washer is still broken. Hhgregg is a scam do not shop there. I totally agreee hhgregg warrenty is such a scam i found out that after i purchase my extended warrenty for 100 bucks per appliance (washer/dryer) someone went in the system canceled my extended warrenty and pocketed the money. Four years later when i needed to use my extended 5 year warrenty plan when my wahser broke i was accused of calling and canceling it myself why the Fuck would i pay $200 bucks and cancel a few days later. I even had the proof that i paid the money in my account and it was never refunded. I was dicked around for weeks back and forth many phone calls later and a ton a aggrivation and my 4 year old washer is still broken. Hhgregg is a scam do not shop there.

]]> By: Name http://www.jamescochran.org/2009/06/22/hhgregg-warranty-service-sucks/comment-page-1/#comment-50 Name Sat, 12 Sep 2009 11:06:37 +0000 http://www.jamescochran.org/?p=345#comment-50 James, <br><br>Scott Parry in his comment is totally wrong. NEW will blow you off because you bought your TV BEFORE May 2008. NEW will only help customer out of mfg warranty who bought one of their policies (sold only after May 2008). Before that, all the policies were GE. Scott Parry, you mean well, but are not suited to give this customer advice.<br><br>I'm sorry you had such a problem. It originated when your exchange was typed and the cashier must not have included the warranty. The point of sale (POS) system used to require this be done manually...it is smarter now that we have proven ourselves dumb. It should not have taken sooooooo long to repair the record of your warranty. I see this weekly...and get warranties "reestablished" in 2 business days.<br><br>I have been and hhgregg manager in Cleveland for 7+ years. You were victimized by store managers not knowing about the evolution of the systems and their shortcomings along the way (i.e., lack of experience), thus not knowing the quick fix.<br><br>Now, GE Warranty is another story. For what it's worth, we have switched to a different warranty company and they are better. Please remember that an extended warranty is nothing more than insurance...they write the check to the repair man...that's about it. The quality and timliness of repair are solely in the hands of the person making the repair. If you car gets in an accident, State Farm can't make the body shop perform better or worse...they just write the check. Same situation.<br><br>Thankfully your TV was eventually repaired and I hope despite that you will stick with us.<br><br>Larry James,

Scott Parry in his comment is totally wrong. NEW will blow you off because you bought your TV BEFORE May 2008. NEW will only help customer out of mfg warranty who bought one of their policies (sold only after May 2008). Before that, all the policies were GE. Scott Parry, you mean well, but are not suited to give this customer advice.

I'm sorry you had such a problem. It originated when your exchange was typed and the cashier must not have included the warranty. The point of sale (POS) system used to require this be done manually…it is smarter now that we have proven ourselves dumb. It should not have taken sooooooo long to repair the record of your warranty. I see this weekly…and get warranties “reestablished” in 2 business days.

I have been and hhgregg manager in Cleveland for 7+ years. You were victimized by store managers not knowing about the evolution of the systems and their shortcomings along the way (i.e., lack of experience), thus not knowing the quick fix.

Now, GE Warranty is another story. For what it's worth, we have switched to a different warranty company and they are better. Please remember that an extended warranty is nothing more than insurance…they write the check to the repair man…that's about it. The quality and timliness of repair are solely in the hands of the person making the repair. If you car gets in an accident, State Farm can't make the body shop perform better or worse…they just write the check. Same situation.

Thankfully your TV was eventually repaired and I hope despite that you will stick with us.

Larry

]]> By: scott parry http://www.jamescochran.org/2009/06/22/hhgregg-warranty-service-sucks/comment-page-1/#comment-41 scott parry Mon, 06 Jul 2009 23:37:05 +0000 http://www.jamescochran.org/?p=345#comment-41 HH Gregg doesn't sell extended warranties, they have a Protective service plan that we sell and it's offered protection buy a company called NEW, they are who you should have called and would have resolved this much quicker. Once you leave the store HH Gregg has nothing to do with the service plan, it's all NEW, which has 24/7 support, so good luck and I hope in the future this isn't an issue. Also make sure the Service plan is still valid after your repairs, call NEW to check it out as it's only at their discretion if they decide to renew you plan and for how long. Take care HH Gregg doesn't sell extended warranties, they have a Protective service plan that we sell and it's offered protection buy a company called NEW, they are who you should have called and would have resolved this much quicker. Once you leave the store HH Gregg has nothing to do with the service plan, it's all NEW, which has 24/7 support, so good luck and I hope in the future this isn't an issue. Also make sure the Service plan is still valid after your repairs, call NEW to check it out as it's only at their discretion if they decide to renew you plan and for how long. Take care

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