Comments on: hhgregg Warranty Service Sucks

By: Chris

Chris — Tue, 31 Jan 2012 19:50:00 +0000

if you think it’s bad being a customer of hhgregg, try working there. what a nightmare! they pay us very little on the appliances and make us sell extended warranties to make an even meager pay check. we have to really shove the extended warranties down customer’s throats or we will get fired. it tends to make hhgregg sales people overpromise and underdeliver. the claims the salespeople represent about our service plans are grossly exaggerated. we constantly lose sales because of merchandise not being available. greggs inventory policy is first person who schedules delivery gets it. that means if you order appliances to be delivered in 2 weeks and someone else orders the same appliances for tomorrows delivery, in 2 weeks the first customer is going to be SOL ! horrible way to do business. next their delivery company constantly drops the ball and their installation company is even worse yet. i wish consumers would read more blogs about hhgagg before they go out to purchase. when their new in an area they make a big splash for a year or two. then their real reputation catches up with them. why do you think they are opening so many stores in new areas? so they can get a couple of good years out of each one and impress their investors. it’s interesting to me that with all of the new stores they are opening, i just read on line that their stock has been underperforming. wow what a shock.
do yourself a favor and buy major articles from your local neighborhood family owned dealer.
by the way, i recently was fired for telling my boss what i thought of him and his crummy hhgagg.
i’ll find a job with a local hometown appliance dealer.

By: Ddc

Ddc — Fri, 27 Jan 2012 21:18:00 +0000

Forget the problem with service after the fact. What about service when you buy from them? Bought an entire house of appliances and found the company who does the delivery and set up will not give my the courtesy of a call the night before so one can adjust our schedule and still earn a living. They will not call until 6:30 AM the day of the delivery to give you the 3 hour window of opportunity. The arrogance of a company to treat its customers like crap. After all I am the customer, I am paying for the appliances and the delivery. They expect me to sit around and wait until they decide what is best for them with no regard to the customer or the fact that the customer has to work to pay for their stuff. My suggestion is to go to another supplier before the fun begins and definitely never waste money on extended warranties. It has been shown in many consumer articles that it just isn’t worth it.

By: D Jackson4960

D Jackson4960 — Sat, 31 Dec 2011 04:27:00 +0000

I bought a Panasonic Home Theatre system model#sc-bt230,not only did I have to go to another store to buy accesories,but the ones I got (that I was told would work) did;nt fit ,they even gave me the wrong FM antenna,and this system supposedly did;nt have a tuner…do not shop at HHGREGG………………………………………

By: vee in Va Beach

vee in Va Beach — Wed, 07 Dec 2011 16:39:00 +0000

Thank you for publishing the comments about your experience. I have a similar experience and so far I am in the 2nd month of my ordeal. I have the extended warranty, so when my 11 month old microwave started making humming noises when it was not in use, I called. 3 weeks later I had not heard from anyone so I called again and of course, the incident/work order had not been entered, so it could not be found. The order was entered, and I was given a work order # to reference and as the lady promised, I received a call within 48 hours. Now, my problem is that there are no repairmen in my area, so corporate will follow up with me in 5 to 7 business days. This is day 8 and I still have not heard from anyone. I am going to have to call them to follow up again. Will let you readers know the outcome when I do. Thanks for listening.

Vee in Va Beach

By: angry consumer

angry consumer — Mon, 14 Nov 2011 23:16:00 +0000

i completely agree !!! bought a samsung lcd tv, 55 inch, one year ago, and bought the 5 yr service plan with it. little did I know that hhgregg sells that contract to some crappy company that you have to deal with. In our situation, they dont have anyone to fix the tv, so we have to wait for a week for them to find someone who can do the work. So… after buying a warranty from hhgregg… while im at work, i have to trust a repair company that I dont know, hhgregg doesnt know, the company who bought the contract from hhgregg doesn’t know either to come into my house with my wife and kids at home to fix the tv. this is total crap. DONT BY FROM HHGREGG

By: vampatch

vampatch — Fri, 12 Aug 2011 06:19:00 +0000

Good luck with that! I purchased all LG products from hhgregg, Augusta, Ga, consisting of a 57″ LCD TV, surround sound package, dishwasher, gas stove, fridge, ALL, TOP OF THE LINE!!!! Also purchased, 5 year “unlimited” warranty on every single item! Well…….obviously, needless to say,….I feel “DRY Fù€£ed”!!!!! Over $10,000 later, both hhgregg & “NEW” fat pig CHINAmen are having a much better life than I. Not only do the $1400 stove, & the $2000 fridge have many “disfunctions”, I’ve suffered through an unlimited amount of minutes, if not hours, with the “WARRANTY POLICE”. So much as to having to hand the phone over to the nearest sane person, because I just could not justify the fact that I was justified in calling them for help to repair my “brand new appliances”!!!!!!!!!! Only to be put “on the list”, 10 days later, the sweet, almost embarrassed, repairman shared with me; oh…..just wait for this!……..his thoughts were that,…hhgregg sells “REJECTS” or “REFURBISHED” or “SCARRED” products…….that’s why they sell them cheaper!!!??????!!!!

By: Cwilliams3114

Cwilliams3114 — Fri, 01 Jul 2011 21:24:00 +0000

i am also going through it with hh gregg and ge assurance and it has been 31 days since my tv has been fixed!!! and now they have taken the tv (when they took it they asked my wife to help load it (55inch plasma)). i am getting the run around in a major way. can anyone help? is there a secret number i can call? i will post more when i have time.

Robert Williams
Anderson sc

By: Scottysgirl2

Scottysgirl2 — Fri, 14 Jan 2011 20:13:00 +0000

I def agree….jus spent 45 mins on the phone to transfer warranty for them to tell me to call the number I already called. Then they finally tell me to fax all the info..I hope I never need they’re warranty service…

By: Jeffrphotos

Jeffrphotos — Mon, 29 Nov 2010 20:57:00 +0000

Hhgregg sent my Nikon D60 camera to Norman’s Electronics( http://www.neiusa.com.) to be serviced. Norman’s Electronics does not advertise servicing cameras not being a factory authorised servive provider of Nikon products. Hhgregg sent the wrong serial number and wrong address to Norman’s Electronics and my camera laid there for 4 weeks before they ever touched it. I took the camera in for service on 10/9/10. Today is 11/29/10 and I still do not have my camera back and am losing money. All it needs is a new lens.Pathetic

By: Jes_malone

Jes_malone — Wed, 13 Oct 2010 17:33:00 +0000

AGREED! I just got off a 45 min phone call with their “customer service” who just informed that my extended warranty doesn’t cover crap! Tell me again why I pay $100 to ensure the manufacture doesnt make a mistake, isn’t that just a given taht they will fix what they screwed up? so i pay the extra cash, they still dont cover damages, and i have been waiting 9 WEEKS and counting…